FAQ

FREQUENTLY ASKED QUESTIONS

The delivery time is 30-45 working days by standard mail.

Most of our clothes are smaller than normal, usually take 1 size larger. However, it is very important to refer to the measurement table on the page of each article to choose the appropriate size because this can vary from one garment to another. The most important measures to look at are: bust measurement, waist measurement, hip measurement.

Unless otherwise stated on an article page, you can choose your normal size.

The shoe sizes are normal.

Most of our clothes are smaller than normal, usually take 1 size larger. However, it is very important to refer to the measurement table on the page of each article to choose the appropriate size because this can vary from one garment to another. The most important measures to look at are: bust measurement, waist measurement, hip measurement.

Unless otherwise stated on an article page, you can choose your normal size.

The items I received are not enough for me. Is it possible to make an exchange?

Unfortunately no, we only accept returns. No exchanges

How do I return my items?

We are very sorry that the items received are not to your satisfaction. To be eligible for return, items must be intact, unworn, stain-free and in their original packaging. Please email us the photos of the items through the contact us page and we will confirm the return. Take note of our return policies. The return address will be provided to you after the return has been approved.

Return costs are the responsibility of the customer

There is an error in my order (Address, Article, Size, etc.). What to do?

Please contact us immediately through the CONTACT US page. If the package is still being processed, we can make the correction. If the package has already been sent, unfortunately we cannot make any changes, even if it is a change of address. For the latter, we advise you to follow the shipment carefully using your tracking number and once the package has arrived in your country, contact your local post.

I have not received all of the items in my order. What to do?

1st possibility:

In exceptional cases, it may happen that an order is dispatched in two installments, due to the unavailability of certain articles at the time of initial dispatch. You can find out which items have been shipped by looking at the shipping confirmation email that was sent to you.

2nd possibility:

Please make sure that you have actually selected and ordered all the items you want, by checking your order confirmation email. For example, some sets are sold by type of room. You will find on the page of the same product, a drop-down menu with all the parts that make up the set. To receive all the elements of the set, all the appropriate variants must be selected.
I received a defective item. What to do?We always make sure to provide you with high quality items and package them securely. However, it may happen that during transport, an incident affects the item you ordered. Please email us a photo of the item received at contact us page and we will be happy to assist you.

I placed an order 1 week ago and I have no news. Do I have to worry?

Absolutely not! In some cases and depending on the availability of certain items, we may need 1 to 2 working days to prepare your order (weekends and holidays not included).

However, as a general rule, most orders are prepared within 1 week.

Regarding the tracking number, it will be provided to you once the shipment is made. Generally between 24 and 72 hours after shipment.

I have placed an order and would like to cancel it


It is only possible to cancel an order within 12 hours after purchase. Please contact us quickly through the CONTACT US page so that we can proceed with your request.


My package is still not shipped, I would like to cancel my order


Due to the logistics and efforts that are put in place in the preparation of each order, order cancellation is only possible within 12 hours of purchase. Once this period has passed, unfortunately we cannot cancel your order. You can always return the purchase afterwards if you are not satisfied.

What are cookies used for on our sites?

The cookies that can be placed by the site during your navigation, involve absolutely no risk and are just intended, mainly for:

– ensure the proper functioning of the various scripts used for its coding.

– ensure the display of advertising banners.

– ensure its follow-up via the tools provided by ‘Google Analytics’.

How to manage and oppose the use of cookies?

By continuing to browse our sites on a page other than this page, you consent to the use of these cookies on these sites.

You can however, if you wish, refuse the use of cookies or, after having given your consent, partially or totally withdraw this consent by the means mentioned below.

If you accept the deposit and the reading of cookies on your terminal, the cookies integrated in the pages and contents which you consulted can be temporarily stored in a dedicated space of your terminal. They can only be read by their issuer.

If you refuse this deposit or this reading or if you delete the cookies which have been deposited on your terminal, the normal functioning of our sites is likely to be hampered. This could be the case if you try to access your account, which requires identifying yourself and allowing you to stay connected by navigating from page to page. This could also be the case when we or our service providers cannot recognize, for the purposes of technical compatibility, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to Internet. If necessary, we decline any responsibility for the consequences related to the degraded functioning of our sites resulting from the impossibility for us to

That being said, you can at any time express and modify your wishes in terms of cookies, by the means described below.


1. The choices offered by your browser


The configuration of your browser may not allow you to oppose the use of certain cookies or similar technologies.

You can configure your browser so that cookies are saved on your terminal or, on the contrary, that they are rejected, either systematically or according to their issuer.

You can also configure your browser so that the acceptance or refusal of cookies is promptly offered to you, before a cookie is likely to be saved in your terminal.

This manipulation can be done at any time.

The configuration of each browser is different. We invite you to consult the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies. For the best known, see for example:


For Internet Explorer ™:
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

For Safari ™:
https://support.apple.com/fr-fr/HT201265

For Chrome ™:
https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

For Firefox ™:
https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences?redirectlocale=fr&redirectslug=Activer+et+d%C3%A9sactiver+les+cookies

For Opera ™:
http://help.opera.com/Windows/10.20/fr/cookies.html


2. Alternative management tools


Some cookie issuers offer tools for managing their cookies. These are mentioned in particular in the table below.

Certain tools on the Internet can also help you to control the use made of advertising cookies on and from your terminals, such as the Your Online Choices site (accessible at: http://www.youronlinechoices.com/ fr / ) or the NAI site (in English) (accessible at the address: http://optout.networkadvertising.org/#/ ) or the optout.aboutads.info site .

For social network cookies, you can click on the following deactivation links which will store a cookie in your browser, the sole purpose of which is to neutralize the use of other cookies from the same issuer.
Disabling these cookies will therefore prevent any interaction with the social network (s) concerned:


For FACEBOOK
For LINKEDIN
For TWITTER

Please note that taking into account your different wishes is based on one or more specific cookies. If you delete all cookies stored in your terminal concerning our site, we will no longer know what consent or refusal you have issued. This will therefore amount to resetting your consent and you will therefore have to refuse the cookie (s) you do not want to keep again. Similarly, if you use another Internet browser, you will have to refuse these cookies again because your choices, like the cookies to which they relate, depend on the browser and the terminal (computer, tablet, smartphone, etc.) that you use for consult our site.

To oppose Google Analytics audience measurement cookies, you can use the tools available here: https://tools.google.com/dlpage/gaoptout .

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